Conference Day Two: Wednesday 27 May 2009
9.00 Opening Remarks From The Chair
Narrelle Matthey
EA to CEO
GE MONEY AUSTRALIA AND NEW ZEALAND
9.10 EVENT HIGHLIGHT: The Recession Resilient EA
In today’s uncertain economy there are even more pressures upon assistants
to provide a constant support to the entire team through periods of change.
Narrelle Matthey, EA to CEO for GE Money discusses how she has
managed to keep her cool and maintain morale amongst her peers.
- Supporting your boss and the rest of your team through diffi cult times
- Ensuring you have the right skills to build your career and have the confi dence you need
- Keeping your situation in perspective and looking at the big picture to maintain morale
- Empowering others to move on and achieve success
Narrelle Matthey
EA to CEO
GE MONEY AUSTRALIA AND NEW ZEALAND
9.50 Expanding Your Horizons Beyond The Workplace For Self-Improvement
So many of you fall into the common trap of ‘work, eat, sleep’ and life
seems to be swallowed up in a monotonous pattern. This session will
provide you with practical direction to identify the important activities you
should be participating in for a healthy mind and body.
- The importance of continuing education, volunteer organisations, health and fi tness, and small business
- Developing a checklist for self-improvement and building your skill base
- Taking care of yourself mentally, physically, spiritually and emotionally
- Implementing ten actions that will improve your productivity, confi dence, and self-worth
Wendy Lloyd Curley
Professional Speaker, Musician, and Small Business Owner
WLC ENTERPRISES
10.30 Morning Tea And Networking Sponsored By Starbucks
| Public Sector Stream |
Private Sector Stream |
11.00 Breaking Down The EA Role In The
Public Sector
Working as an EA in the public sector
can initially seem somewhat daunting,
given the endless protocols and
policies that are specifi c to government
organisations.
- Getting to grips with government policies, protocols and processes to display confi dence in your workplace
- Training and mentoring new EAs in the public sector
- Establishing a network for EAs in your workplace
- Creating uniform processes for EAs across your organisation’s offices to facilitate movement of staff
Jennifer Elsey
PA to Chief Executive
ACT HEALTH
|
11.00
Striving for Success: A Top Level EA’s Journey to the Top
In this session, Liana Campi, EA to CEO
reviews the skills she attained to stand
her in good stead for her current
position. You will learn the skills you
should be seeking to attain in order to
develop your portfolio and progress in
your career.
- Revisiting the path to becoming a successful EA
- Hints, tips and tools for quick progression
- Examining the qualities necessary to become an outstanding EA
Liana Campi
EA to CEO
COLONIAL FIRST STATE
|
11.40 Making The Transition From The Private
To Public Sector
Amanda Kascholke, PA to the Deputy
Fleet Commander at the Royal Australian
Navy will discuss her experience in the
public sector and how she developed her
skills portfolio to adapt to her new role.
Not only did she have to adapt to the
working style of a new boss, but within
the Royal Australian Navy it seemed she
also faced a whole new language.
- Transferring your previous skills and experience to your new role
- Understanding your organisation in order to perform at your best
- Uncovering what the government wants from you in your role
- Dealing with more demands and greater responsibilities: Take it all in your stride
Amanda Kascholke
PA to Deputy Fleet Commander
ROYAL AUSTRALIAN NAVY
|
11.40Attaining the Skills that Make the Difference between a Good EA and an Outstanding EA
Jennifer Klaster, winner of IQPC’s EA of the
Year Award 2008 has recently made the
move from working in the public sector to
private sector. Despite this transition she has
managed to shine in her new environment
and demonstrate her outstanding capabilities
in her new role. Don’t miss her tips that will
enable you to set yourself apart from the rest.
- Anticipating changes to remain a step ahead and be proactive in your role
- Maintaining professionalism in every circumstance to set yourself apart
- Adopting a determined attitude to your work to deliver results no matter what
- Adding polish to your performance in every area to improve effi ciency and productivity
Jennifer Klaster
EA to Group Executive
AUSTRALIAN UNITY
|
12.40 Lunch And Networking
1.20 Communication, Communication, Communication!
The ability to communicate in a polite, professional manner in any
situation is imperative for an assistant role. The number of people you
deal with everyday; from clients to CEOs means that you need to adopt
different communication styles for every situation in order to represent
your boss in a good light. This session will equip you with the skills you
need to communicate confi dently, enabling you to shine in your role.
- Developing your own style and adapting to your audience
- Understanding different communication styles and maintaining professionalism
- Ensuring problems are discussed openly as they arise
- Exhibiting email etiquette and your unique personal touch
Sarah Cullens
Assistant to Director, Corporate Affairs
NEWS LIMITED
2.00 Improving Employee Morale To Ensure Sustained Productivity For
Your Organisation
In your role as EA it can often be challenging to keep your own spirits
up, let alone be a rock for others. Rachel Johnson will discuss some
strategies to maintain your composure in any situation to overcome
emotional challenges and positively infl uence those around you.
- Empathising with your employees
- Communicating rationale with openness and transparency to create loyalty among employees
- Motivating your employees to create belief in your organisation
- Positioning yourself as a role model for others to promote productivity
Rachel Johnson
EA to CEO
CREDIT SUISSE
2.40 Work/Life Balance: The Importance Of Being Kind To Yourself
AIOP 2008 Top Offi Ce Professional Of The Year
Deborah Xureb Presents On How To Maintain A Healthy Work/life Balance, Without Compromising Your Standard Of Work.
- How To Achieve An Equilibrium In A Hectic Environment
- Overcoming Stress And Fatigue To Promote Sustained Balance
- Practical Tools And Advice For Relaxation
Deborah Xuereb
AIOP 2008 Top Office Professional of the Year and Secretary to the Head Master and the Senior Master
TRINITY GRAMMAR SCHOOL, NSW
3.20 Afternoon Tea And Networking Sponsored By Starbucks
3.50 The Desk Doctor Presents “How To Survive Five Types Of Overload”
Back by popular demand, Judy Gleeson will provide you with tips and
techniques to overcome every aspect over overload in the workplace.
Get yourself organised in the following areas:
- Things to do: Overloaded with things to do, some with deadlines and others piling up forever like compost on the desk
- Papers: We are not “paperless” yet. How to deal with that midden or leaning tower of Pisa on your desk.
- Emails: Newsletters, emails, RSS feeds, meeting requests, meeting updates - 50 - 150 a day could easily take you four hours to deal with.
- Responsibility: Do you ever feel like the weight of the world is on your shoulders?
- Mind Traffi c: When there are so many things rushing around in your head that you can’t stop and grapple them. Do you wake at 3am as these thoughts whirl through your mind?
Judy Gleeson
aka The Desk Doctor. Trainer
Consultant and Professional speaker
4.30 PANEL DISCUSSION: A Chance To Address Questions To Our
International And Keynote Speakers
After a day and a half of stimulating presentations, we want to ensure
that you have the opportunity to discuss any unanswered questions. This
informal arrangement will provide the ideal setting for the open
exchange of ideas and networking with your peers.
Topics to be Discussed Include:
- Negotiating the best deals for your company to impact on bottom line profi t
- Securing your next pay rise
- Boosting the critical people skills you need to better manage and negotiate with your peers and suppliers
- Working strategically with your boss
5.10 Closing Remarks From The Chair And End Of Conference
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