Conference Day One: Tuesday 26 May 2009

9.00 Welcoming Remarks From The Chair

Narrelle Matthey
EA to CEO
GE MONEY AUSTRALIA AND NEW ZEALAND

9.10 Drum Beats Team Building Session With An African Vibe!

Get ready for a surprise and discover some of the subtleties of communication. Experience one of the most popular team building activities currently in Australia

9.50 International Keynote Session

Developing a Successful Relationship with Your Boss to Become a Pivotal Part of Your Organisation

A large part of how successful you are in your role depends on your relationship with your boss. Establishing that high performance relationship hangs upon how well you communicate and understand each others challenges and daily pressures. With over 20 years of experience as an EA, Barbara Breaux understands this more than anyone. She will present on the challenges and obstacles she had to overcome before she established the optimum balance with her boss.

• Improving communications to develop effective working relations with your boss
• Remembering you are representing your boss at all times
• Adopting effi cient ways to stay a step ahead in your boss’ diary
• Understanding and adapting to your bosses personality and work style

Barbara Breaux
Assistant to President
STARBUCKS COFFEE INTERNATIONAL, USA

10.30 Morning Tea And Networking Sponsored By Starbucks

11.00 Communication, Leadership, And Dealing With DiffiCult People

Take Home The Skills You Need To Stay Professional In Every Situation.

• Listening: A pivotal communication tool in building relationships and networks
• Making a positive impact on others through effective communication
• Adapting an appropriate leadership style to achieve results
• Understanding the dynamics of teams and how individuals contribute in a team environment

Sue Allan
Acting Deputy Chief Executive Officer
MEDICARE AUSTRALIA

11.30 Building Your Skills Set To Enhance Performance & Become Recognised As An Asset To Your Organisation

Identify the skills you need to become a successful offi ce professional

• Attaining the interpersonal skills and the confi dence you need to mingle at the top
• Expressing yourself readily, clearly and effectively
• Understanding the dos and the don’ts of business etiquette
• Maintaining good links with your peers and facilitating appropriate access to your boss

Carol Pedersen
EA to CEO
PSMA AUSTRALIA LTD

12.00 How To Feel Fresh At Work Every Day

Have you been through a tough period lately? Too much change and not enough staff? Feeling a bit low on energy but not sure what to do about it? What you need is a F.R.E.S.H.™ approach to work. Using a simple 5 step formula, learn how you can get back your energy and become fully engaged at work. This session examines the fi ve attitudes to work and what they say about you.

• Forward thinking: How to have a clear vision of the future
• Resilient: three simple ways to bounce back from any adversity
• Enthusiastic: How to tap into your passion and increase your enthusiasm for work
• Stretching: The benefi ts of getting outside your comfort zone
• Holistic: six vital aspects of life you need to keep in balance

Karen Schmidt
Re-engagement Expert
LET’S GROW!

1.40 Uncovering The Importance Of Emotional Intelligence (Ei) In The Workplace

As an EA it is crucial that you have high quality relationships to succeed in your role. After this session you will be better equipped to identify the needs and drivers of others in the workplace and how these impact on your relationships with others.

• Introducing what Emotional Intelligence is and how can it help me
• Understanding how to use Ei as an Executive Assistant: Practical examples
• Identifying your own strengths and weaknesses that can be leveraged/improved
• Putting Ei into practice: Where do I start?

Anna-Lucia Mackay
Managing Director
HCM GLOBAL

2.20 The Other Side Of The Desk: What CEOs Expect And Look For In Their EA

How can you become recognised as an outstanding EA if you don’t know what your boss expects from you? This session will uncover the key qualities your boss looks for in an EA.

• Uncovering what senior staff want from their EA’s
• Recognising each others pressures and demands
• Understanding the demand for professionalism in a fast paced environment

Denise Hutchinson
EA to Chief Executive Biosecurity Australia
DEPARTMENT OF AGRICULTURE, FISHERIES AND FORESTRY, ACT

2.50 Video Interview!

Understanding What Makes a Great EA; Your Boss’ Perspective

• Outstanding qualities in an EA
• Understanding your boss to anticipate what will be required and better manage the unexpected
• Being proactive rather than reactive wherever possible
• Improving communication and recognising each other’s value to the organization as a whole

Dr Colin Grant
Chief Executive Biosecurity Australia
DEPARTMENT OF AGRICULTURE, FISHERIES AND FORESTRY, ACT

3.00 Afternoon Tea And Networking Sponsored By Starbucks

3.30 Acquiring The Right Skills Mix To Ensure Career Development

The assistant role is very diverse, with ample opportunity for you to develop your skills portfolio. In this session Julie-Anne Codega will identify the “must-have” skills that you need under your belt in order to guarantee your career progression.

• Establishing a mentoring program and developing your managerial skills
• Training junior executives on the value an EA brings to the company
• Setting your goals and striving for success
• Indicating a keen interest in the company that shows commitment
• Ensuring your CV refl ects your experience and highlights the skills you have acquired

Julie-Anne Codega
Senior Administration and Communications Officer
Office of the Chief Nursing Officer
QUEENSLAND HEALTH

4.00 Attaining Your Optimum Work/Life Balance To Unlock Your True Potential

• Exposing the Seven Deadly Sins for your work/life balance and how to conquer them
• Discovering the psychology of success
• Getting the most out of yourself and others
• It’s your life: What are you going to do with it?

Jennifer Jefferies
Author
Professional Speaker and Health Practitioner

4.30 Developing The Right Professional Etiquette To Set Yourself On The Path For Success

You should never underestimate what a difference a power suit or a fi rm handshake can make. You need to ensure that you attire and behaviour refl ects that of a top professional at all times. In this session you will take away tips to ensure that you are an ambassador for both your boss and your organisation.

• Dressing for appropriately to bring you success as you become more professional in your speech and mannerisms
• Representing your boss by refl ecting a manner of professionalism and confi dence both on the phone and in person
• Understanding business and social etiquette

Lizzie Wagner
Principal
THE LIZZIE WAGNER GROUP

5.10 Closing Remarks From The Chair And End Of Day One

5.10 Champagne Reception And Networking Kindly Hosted By Our Venue Partner,SOFITEL

[ Register Now] · [ Next: Conference Day Two: Wednesday 27 May 2009 ]